Last updated October 2026.
Made to order
Every item is printed or made for you after you order, so we cannot accept returns or exchanges for change of mind, wrong size or wrong colour. Please check the product details before you order.
Damaged, defective or misprinted items
If your item arrives damaged, defective or misprinted, email admin@sntnl.ca within 30 days of delivery with your order number and a clear photo. We will send a free replacement or refund you. You do not need to send the item back.
Lost orders
If your order has not arrived, email admin@sntnl.ca within 30 days of the estimated delivery date. We will reship it or refund you.
Cancelling an order
Email admin@sntnl.ca as soon as you can. Once an order has gone into production it cannot be cancelled.
How refunds are paid
Refunds go back to the original payment method.
Your legal rights
Nothing on this page limits your rights under Alberta consumer protection law, including the Internet Sales Contract Regulation. Where that law gives you the right to cancel an online purchase, we will refund you within 15 days of your cancellation.
Contact
Questions: admin@sntnl.ca
Who we are
Seller: Sentinel Alberta
Business and mailing address: PO Box 95125, 4000 - 873 85 St SW, Calgary, AB, T3H 0J0
Phone: 825-800-0545
Email: admin@sntnl.ca